Terms and Conditions

RETURNS

All returns must be authorized by Viesca y Viesca. Returns and Exchanges for new items are accepted within 7 days for domestic purchases and 10 days for international purchases from the date of receipt. For items received after this time period, we reserve the right to deny the return. All returns must be shipped via traceable and insured mail. Shipping Return Charges will be paid by customer. Returns must be received in NEW, UNWORN, UNWASHED condition and with ALL TAGS ATTACHED.

The products we sell, especially handcraft products, can often present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in streaks, texture, knots and color, will not be considered defects. We only select products of the highest quality, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.

Please contact us at: contact@viescayviesca.com to request a return, and you will be given our return address and instructions.

Once we receive your package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

DISCOUNT ITEMS

All sale items with 20% discount or more are FINAL SALE and cannot be returned or exchanged.

ONE OF KIND ITEM

One of a kind pieces are unique and, we recommend you refer to the Size Guide for exact measurements. We DO NOT accept returns for one-of-a-kind merchandise.

REPAIRS AND / OR MODIFICATIONS TO GARMENTS

Although in our showroom we do adjustments to the purchased items, we cannot do it over long distances. Kindly note that should you need to have one of your Viesca y Viesca garments altered, we recommend finding a competent and well-recommended seamstress due to the technical construction of our garments. Viesca y Viesca is not responsible for any adjustment and / or modification made to the garment subsequent to your purchase.

SIZE CHARTS

If you have any questions about our sizing/measurements, please contact us at: contact@viescayviesca.com

STOCK

We STOCK all item in our warehouse. This means that your package will be process immediately after receiving payment and shipped after 2 days of handling.

SECURITY

Viesca y Viesca uses Paypal to process Credit Card payments. Paypal is in charge of Credit Card security. When you pay with Paypal, the store will never see the digits of your Credit Card of your Bank Account. Your financial information is secure and you are covered by Paypal’s Buyer Protection Policy against unauthorized payments on your account. Viesca y Viesca does not receive or hold any account information.

PRIVACY

Viesca y Viesca is committed to protecting your privacy. All personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction. Viesca y Viesca guarantees the information you enter will not be disclosed to any outside organization or third party. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list.

LEGAL

All content on this site, including, but not limited to: informational content, graphic images, and program code such as html and javascript are the copywrited material of Vieca y Viesca, and may not be reproduced in any manner without the expressed written consent of Viesca y Viesca. All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Viesca y Viesca reserves the right to refuse to sell the item at the listed price. Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Viesca y Viesca shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Viesca y Viesca shall issue a credit to your credit card account in the amount of the incorrect price.

Any changes to our policies are at the full discretion of viescayviesca.com

MISCELLANEOUS

This site is controlled and operated by Viesca y Viesca. Viesca y Viesca reserves the right to make changes to the information on this site and the services described therein, at anytime without notice.

LINKS

Viesca y Viesca may provide you with links and references to other sites, but is not responsible for the content of those sites and shall not be liable for any damages or injury arising from that content.